SRI FITRIYA; ZEFRI EFDISON; EDIA SATRIA; DORI HP PUTRA. THE INFLUENCE OF COMPLAINT HANDLING, MARKETING COMMUNICATION AND TRUST ON LOYALTY (MARKETING MANAGEMENT LITERATURE REVIEW). Akrab Juara : Jurnal Ilmu-ilmu Sosial, [S. l.], v. 11, n. 1, p. 338–356, 2026. DOI: 10.58487/akrabjuara.v11i1.2744. Disponível em: https://www.akrabjuara.com/index.php/akrabjuara/article/view/2744. Acesso em: 2 may. 2026.