RAJAGUKGUK, Pater; HARDANI, Hardani; HARYONO, Bambang; FADHOLI, Arief. TELAAH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA BPJS KETENAGAKERJAAN JAKARTA. Akrab Juara : Jurnal Ilmu-ilmu Sosial, [S. l.], v. 5, n. 4, p. 255–267, 2020. Disponível em: https://www.akrabjuara.com/index.php/akrabjuara/article/view/1298. Acesso em: 12 jan. 2026.